Shipping Policy

Free Standard Shipping — All Australian Orders

We offer free standard shipping on every order within Australia. No minimum spend required.

Where your order ships from: Redhaven Wellness is an Australian-owned business, registered and operated from Hurstville, NSW. Our pads are manufactured and dispatched by our fulfilment partner overseas and shipped directly to your door. This does mean delivery takes 8–12 business days rather than 2–3, and your tracking will show an international origin.

Estimated delivery: 8–12 business days to major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide). Regional and remote addresses may require additional time. These estimates do not include Chinese public holiday periods, when our fulfilment partner closes. See below.

Public holiday delays: Our fulfilment partner closes for Chinese public holidays, most notably National Day in early October and Lunar New Year in late January or February. Orders placed shortly before these periods can take up to three weeks to arrive. We will email you if we expect a delay on your order.

Order processing: Orders are dispatched from our fulfilment partner within 1–2 business days of payment confirmation. You will receive an email confirmation when your order has been placed, and a second notification with tracking details once it has shipped.

Tracking: All orders include tracking. Check your shipping confirmation email for your tracking link.

Delivery areas: We currently deliver to Australian addresses only.

Delays: Delivery timeframes are estimates only. Redhaven Wellness is not responsible for delays caused by carriers, customs, or circumstances outside our control. If your order has not arrived within 15 business days, please contact us at support@redhaven.com.au.