Privacy Policy
Last updated: July 2026Redhaven Wellness (ABN 97 682 431 557) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information.
Who we are
Redhaven Wellness, Hurstville NSW 2220, Australia. Contact: support@redhaven.com.au
What information we collect
When you place an order, we collect your name, email address, delivery address, phone number, and payment details. Payment information is processed securely by Shopify Payments and is not stored by us.
When you subscribe to our email list, we collect your email address.
We also collect non-personal browsing data through cookies (pages visited, time on site, device type). This helps us understand how visitors use our site.
How we use your information
- To process and fulfil your order
- To send order confirmation and shipping notifications
- To respond to customer service enquiries
- To send marketing emails, if you have opted in (you can unsubscribe at any time)
- To improve our website and product offering
Email marketing
We use Klaviyo to manage our email list and send marketing communications. If you subscribe, your email address and name are stored in Klaviyo's systems. Klaviyo is a US-based service provider that complies with applicable data protection laws. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.
Third-party services
We share your information with third-party services only as necessary to operate our store and fulfil your order. These include:
- Shopify — our e-commerce platform (order and payment processing)
- Klaviyo — email marketing
- Australia Post / carrier partners — order delivery
- Our fulfilment partner — warehouse and dispatch
We do not sell your personal information to third parties.
Cookies and tracking
Our website uses cookies to function correctly and to analyse traffic. We may also use Meta Pixel (Facebook) for advertising purposes, which tracks whether visitors to our site take actions such as making a purchase. You can disable cookies in your browser settings at any time.
Your rights
You have the right to access, correct, or request deletion of your personal information. To make a request, email support@redhaven.com.au. We will respond within 30 days.
Data retention
We retain order information for 7 years for tax and legal compliance purposes. Email marketing data is retained until you unsubscribe or request deletion.
Changes to this policy
We may update this policy from time to time. The current version will always be available at redhaven.com.au/pages/privacy-policy.