Privacy Policy
Last updated: July 2026
Redhaven Wellness (ABN 97 682 431 557) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information.
Who we are:
Redhaven Wellness, Hurstville NSW 2220, Australia. Contact: support@redhaven.com.au
What information we collect:
When you place an order, we collect your name, email address, delivery address, phone number, and payment details. Payment information is processed securely by Shopify Payments and is not stored by us. When you subscribe to our email list, we collect your email address. We also collect non-personal browsing data through cookies (pages visited, time on site, device type).
How we use your information:
- To process and fulfil your order
- To send order confirmation and shipping notifications
- To respond to customer service enquiries
- To send marketing emails, if you have opted in (you can unsubscribe at any time)
- To improve our website and product offering
Email marketing:
We use Klaviyo to manage our email list and send marketing communications. Your email address and name are stored in Klaviyo's systems. You can unsubscribe at any time by clicking the unsubscribe link in any email.
Third-party services:
We share your information only as necessary to operate our store. This includes Shopify (order processing), Klaviyo (email marketing), Australia Post and carrier partners (delivery), and our fulfilment partner (warehouse and dispatch). We do not sell your personal information to third parties.
Cookies and tracking:
Our website uses cookies to function and to analyse traffic. We may also use Meta Pixel (Facebook) for advertising purposes. You can disable cookies in your browser settings at any time.
Your rights:
You have the right to access, correct, or request deletion of your personal information. Email support@redhaven.com.au and we will respond within 30 days.
Data retention:
We retain order information for 7 years for tax and legal compliance. Email marketing data is retained until you unsubscribe or request deletion.
Changes to this policy:
The current version will always be available at redhaven.com.au/pages/privacy-policy.