Get in Touch
We're Here to Help
Questions about your order, the pad, or your dog's condition — we read every message personally and reply within 1 business day.
Email Us
We reply within 1 business day. Our inbox is monitored Mon–Fri, 9am–5pm AEST — we’re closed on weekends and public holidays.
Response Time
Within 1 business day
Mon–Fri · 9am–5pm AEST · Closed weekends and public holidays
Our support team is based in Hurstville, NSW. Orders ship from our fulfilment partner overseas — see our Shipping Policy.
What we can help with
- Order tracking and delivery updates
- Questions about whether the pad suits your dog
- Usage guidance and session recommendations
- Returns, refunds, and warranty claims
- Wholesale and stockist enquiries
Send Us a Message
Fill in the details below and we'll reply within 1 business day.