Refund Policy
60-Day Money-Back Guarantee
We stand behind the Redhaven Recovery Pad. If you're not satisfied within 60 days of receiving your order, contact us and we'll arrange a full refund. The process is simple and there's no restocking fee.
How to request a refund:
Email support@redhaven.com.au with your order number and we'll respond within 1–2 business days with return instructions.
Refund conditions:
- Requests must be made within 60 days of the delivery date
- The pad must not have been damaged through misuse
- Refunds are issued to the original payment method within 5–10 business days of approval
Faulty or incorrect items:
If your product arrives faulty, damaged, or different from what you ordered, we will replace it or provide a full refund at no cost to you. Please contact us within 60 days of delivery. We may ask for a photo or short video so we can assess the issue and pass it on to our manufacturer. This does not affect your rights under the Australian Consumer Law.
Your rights under Australian Consumer Law:
Our 60-day guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If it has a minor failure, we may offer a repair, replacement, or refund. For more information, visit accc.gov.au.
Contact: support@redhaven.com.au